American Exteriors – Customer Satisfaction In Hand With Customer Care
Customer Service – how the customer perceives that an organization has delighted the customer by meeting and exceeding the customers needs
Customer Care – the approach a company has in winning and maintaining clients or customers. Customer care puts customers at the core of all activities, this can be seen by giving quality service, price and item differentiation. Customer care is keeping customers informed, and listening to what the customers say could improve your relationship.
I recently read an article that said that their customer service department was going to focus instead on customer care. Their implication was that customer care was the aim and objective to achieving a great relationship with their customers. Here at American Exteriors we have learned that instead of customer care being exclusive, instead it is inclusive to the overall customer experience. From an American Exteriors standpoint customer satisfaction means that we have addressed the needs of our homeowners to a level that each care and concern has been, not only addressed, but also exceeded the expectations of the homeowner.
Our measure for success lies in the homeowner reviews which we receive that tell us how we are doing. At times, there may be items to improve upon and we take the time and care to implement these suggestions to the best of our ability. American Exteriors has become a leading energy efficient window and siding manufacturer through the processes we have developed through our long years of service in the community.
Here is a great testament in the form of a homeowner review:
Dear American Exteriors,
Our window replacement experience with your company has been top-notch. Everyone we have dealt with has been polite, helpful and professional. Steve the salesman took the time to explain exactly how your windows are made. The heat blockage demonstration with the heat lamp and your windows was very impressive.
The installers, Gary Cline and B.J., were right on time and had the job done by 2:00pm. They answered all our questions and did a very professional job.
The new windows look so much better than our old ones. The existing windows were 26 years old with water stains and scum so bad, they never looked clean. The new windows are so clear that it almost looks like there is no glass present. The windows also slide open and closed very easily. Our old windows would stick during humid weather and be very hard to open. These new windows open and close very easily.
We can tell an improvement in the windows just pulling up in the driveway. They look slick and gloss instead of dull and dirty. The wrap around the outside of the windows looks very good. We would definitely recommend your company to anyone needing replacement windows.
We look forward to hearing from you.