American Exteriors has long held that homeowner reviews on our products and processes are the key to improving on our customer experience. When we complete a project with a homeowner we ask that they give us feedback on their entire experience with American Exteriors. We read these reviews and use them to determine is each project meets the American Exteriors standard. We love getting reviews, not just the positive but also feedback which facilitate improvement for our company. Of course we love the positive reviews as well which highlight the benefits of our windows.
Over the past several years, we had though of getting new windows many times. We obviously needed new windows as our house was built in 19300and still had the original windows with the weights in the walls. Our house was hot in the summer and cold in the winter and our heating and cooling bills were through the roof. Every winter we struggled with the mess and hassle of putting plastic coverings on our windows, which helped only slightly. That’s when we got smart and decided to look seriously into replacing our windows. We had looked at other companies, but soon came to find that the quality was not comparable to American Exteriors.
Alex, the Marketing Director, came to our house and was very impressed by his professional and passion for his job. He was also very knowledgeable. He explained in detail how the windows were manufactured, the benefits of upgrading, and how the windows would pay for themselves. He was also very patient with us and our three dogs during his presentation!
Financing was a breeze. We were so relieved to have American Exteriors help us finance our windows and that our payment would be affordable. Scheduling the windows went great. We had a scheduled time that we were actually able to move up when the windows came in early. We had our windows installed on a cold day in February and we could actually feel the house was getting warmer as each window was being put in. We were very impressed with Gary’s knowledge and expertise. HE answered all our questions and stayed late on the second day to get the job done. We had several pairs of single hung windows that were turned into one wider slider window that we can now actually open! He patched the trim very well and this change made the house look so much bigger! Also the trim work on the outside of the house was flawless.
All in all, we are very impressed with American Exteriors and would highly recommend them to anyone considering replacing their windows. Alex and Gary were very professional and knowledgeable. We have been very impressed with the finished product. We have already seen our energy bills decrease by almost ½ and have gotten many compliments on the windows!
Kelly and Amy Taylor