According to an article in the Replacement Contractor magazine, referral business can account for up to 42% of a company’s business. Those referrals come from many sources, from family, from friends, co-workers and neighbors, the acquisition of a referral is as powerful as a billboard along a busy highway – and more. Leveraging the relationship of the customer with their network provides those in the network of people whom they may know who have had the work done with the company and their experience with the company. It literally pays to ensure that each customer have an experience that exceeds their expectation.
This is the process that American Exteriors has developed in our 25+ years in the industry. American Exteriors does not rely on the traditional methods of advertising such as billboards, television commercials or news ads. American Exteriors realizes that a much more valuable resource of expanding is the customers whom we have satisfied with our product and our processes. Customers such as Tim and Kristi Carson:
Dear American Exteriors,
We have been impressed with the quality and service of our new windows so far. The initial contact with our salesperson was friendly and there was no pressure. He gave a price quote and explained all of the advantages of replacing our windows. We had a couple of windows that really needed to be replaced as there as some wood that certainly needed to be replaced. We were promised that any bad wood would be replaced and not merely covered up.
The installation crew showed up right on schedule and did a marvelous job. All of the windows in the house were replaced in one day. The crew was courteous and cleaned up extremely well.
One of the first things we noticed was the difference in temperatures. Preciously there had been a marked difference between the basement and the main floor. This difference is now almost non-noticeable. We’ve also noticed the difference in the noise level from the outside.
We have been very pleased with the temperature difference already. With the daily temperatures above 100 degrees, this is easy to keep track of. We are anxious to see what impact these new windows have on our utility bills.
The new windows look great and really compliment the exteriors of our home. We are pleased with the product and experience so far and will gladly recommend American Exteriors to our friends and family.
Tim & Kristi Carson
“Gladly recommend American Exteriors to our friends and family.” This is what American Exteriors looks for from each and every homeowner we partner with.
If you would like more information for your next remodel, please contact us at www.amext.com.